Runs audit reports within client databases to inspect data and fix exception reports as needed.
Monitors and reconciles scrub audits across Orion customer databases.
Compares and evaluates data within electronic system against electronic files.
Audits performance runs on client accounts highlighting unusual performance numbers; reviews and remedies all data issues discovered. ACCOUNT IMPORT & RECONCILIATION
Retrieves and imports prices for mutual funds, stocks, bonds, and variable annuities on a daily basis.
Retrieves and imports transactions for all downloaded accounts.
Maintains a list of daily and weekly downloaded accounts for each database.
Maintains and verifies correct share balances by running balance checks (on a daily and monthly basis) and makes corrections to accounts, as needed.
Monitors close of business day interface job schedules. TROUBLESHOOTING
Utilizes various alternatives and troubleshooting methods to fix issues found during audit reports within client database. ADVISOR SUPPORT
Responds to all client questions and issues received by phone, email, fax, or letter in a complete and quick manner and acts as single point of contact for assigned clients.
Analyzes client requests and deduces and explores possible solutions or forwards request on to appropriate department following-through until resolution.
Trains advisors on Orion system technology capabilities available by completing one-on-one sessions.
Counsels advisors regarding best practices, policies and procedures, as well as providing advice on how to handle situations encountered or requests.
Provides assistance in growing business with client by highlighting additional features which would benefit clients overall package offering. FILE TRANSMISSION
Processes and confirms reconciliations on positions, transactions, prices, corporate actions and cost basis for Midland National Trades, IMA and Midland National Prices at close of business day.
Ensures accuracy and timeliness of data.
Runs maintenance programs as needed or requested.
Processes multiple transaction and position files related to fund balances or assets held nightly.
May perform other duties as required and assigned. Attendance during assigned work schedule is required.
WORKING RELATIONSHIPS & CONTACTS
Frequent contact with Account Managers regarding clarifications on questions, troubleshooting, etc.
Occasional client contact in service support capacity via email and phone
Occasional contact with vendors regarding data files and transmission of data, clarification on issues or problems, receipt and accuracy of data within the files, etc.
Knowledge of investment accounting a plus
Ability to multi-task while maintaining careful attention to detail
Ability to work effectively both individually and within a team environment
Ability to work with a sense of urgency to meet deadlines and address competing priorities
Proficient with Microsoft Office software including Word, Excel, PowerPoint and Outlook
Effective written, listening and verbal communication skills
Effective analytical, problem solving and 10-key calculator skills
High school diploma required
Bachelor's degree in Business Administration or related field preferred
Minimum of 1-2 years in a role with accounting, problem solving or analytical-related experience or 1-2 years of experience within OAS or affiliated companies
Experience in financial services industry preferred *Equivalent education and experience will be considered
CONFORMANCE STATEMENT: The statements in this document are intended to describe the general nature and level of work being performed by individuals assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, knowledge, skills, and abilities required of individuals so classified. Reasonable accommodations may be made to enable individuals with disabilities to perform essential job duties and responsibilities.
WORKING CONDITIONS/EQUIPMENT/SAFETY: Normally works in a general office environment with the use of computer, printer, telephone, copier, fax, and calculator. Lighting and temperature are adequate and there are no hazardous or unpleasant conditions caused by noise, dust, etc.