The Coordinator of Member Services and SRC Operations is the primary administrator for SRC membership, customer service, front desk operations, informal recreation, risk management, locker membership/rental, retail/inventory controls, group conferences, special events, climbing wall & teambuilding and facility management (fitness equipment safety standards, purchasing recommendations, equipment maintenance, layout and inspections) within the Student Recreation Center. The purpose is to oversee student employees (60-70), membership services, informal recreation, rental group risk management, facility safety, coordinate special events and customer service.
Essential Duties, Tasks and Responsibilities
Informal Recreation & Student Development/Supervision: Student Development Supervision:
Hire, train, mentor and evaluate 1 graduate assistant in memberships and Informal Recreation
Hire train, mentor and evaluate approximately 60-70 undergraduate students (Center Managers, Customer Service Attendants and Climbing Wall Attendants)
Identify and create student employee development opportunities/trainings throughout the calendar year
Responsible for four (4) student employment budgets
Review, modify, and develop procedural manuals for Center Managers, Customer Service Attendants, and Climbing Wall Attendants.
Monitor and maintain required safety certifications records for student employees under my direct supervision
Membership Services/Customer Service & Front Desk Operations: Memberships and Front Desk Operations:
Facilitate and manage day-to-day operations of the front desk (to include patron/guest entry, membership services and customer service)
Develop, implement and review membership and general facility policies
Create strategic membership retention/recruitment initiatives and promotions spanning the calendar year
Regularly review and evaluate the effectiveness of membership and front desk policies and procedures
Manage membership services for hundreds of members daily
Responsible for maintaining specialized hardware and software required to complete membership and front desk operations
Communicate and build relationships with students, faculty/staff, community members, and guests daily (over 2,000 entries daily)
Manage member PED and/or facility key requests
Responsible for generating approximately $300,000 in membership revenue annually
Serve as a primary administrative contact to a wide variety of user groups (both internal and external to the University)
Facilitate and manage day-to-day operations of point-of-sale and equipment rental services
Establish, implement and review equipment rental policies
Manage daily use and rental of over ~700 lockers
Record and track locker memberships and locker clear-outs
Responsible for ordering merchandise and product inventory
Communicate and build relationships with outside vendors (retail products and laundry equipment and service)
Responsible for making purchases related to merchandise and rental equipment and oversight of related budgets
Informal Recreation, Building Operations and Fitness Equipment:
Facilitate and manage day-to-day operations of the SRC to include all public areas
Develop, implement and review general facility policies
Regularly review and evaluate the effectiveness of building policies and procedures
Serve as a primary resource to aid Campus Operations in identifying cleaning/disinfecting policies
General oversight of climbing wall operations
Design and implement custom teambuilding experiences to meet the needs of clients
Provide general maintenance throughout the facility and coordinate with Campus Operations to accomplish maintenance tasks, as necessary
Principle risk management administrator for weight room and cardio areas including equipment documentation, record keeping and oversight
Compile equipment budgets and make recommendations for future equipment purchases
Establish strong relationships with outside vendors and manufacturers
Oversee equipment inspections, preventative maintenance and repairs on nearly 200 pieces of fitness equipment
Special Events and Facility Rentals:
Serve as the primary administrator for all SRC rental groups (athletic, K-12, conferences, organizations, etc.)
Develop policies for rental groups including facility utilization and prioritization process
Schedule all non-aquatic SRC rental groups
Collaborate with Assistant Director of Aquatics on aquatic rentals
Initiate rental contracts for rental groups utilizing recreation specific software
Negotiate rental rates
Create rental invoices and ensure full payments are received
Principle risk management administrator for rental groups
Actively assist in the onsite management of all rental groups (including aquatic rentals and events)
Professional Commitment and Service to Campus Community:
Participate and contribute to a variety of departmental and University committees, serve as a resource aid and counselor for Recreation and Wellness student employees, especially those employed within the membership services and informal recreation areas.
In addition to your cover letter and resume, you will be required to upload a written response to the diversity and inclusion question listed below. The Diversity Statement should not exceed 1 page that is double-spaced with 1-inch margins, using 12pt. font.
Is there a way you envision diversity and inclusion playing a role in this position? Please explain your answer.
Full-time, Administrative staff position available. Administrative Grade Level 353. Salary is commensurate with education and experience. Full benefit package available.
Deadline to apply: June 22, 2021
For a complete job description & to apply for this position visit https://bgsu.hiretouch.com/ or contact the Office of Human Resources at (419) 372-8421. BGSU. AA/EEO/Disabilities/Veterans. In compliance with the ADA Amendments Act (ADAAA), if you have a disability and would like to request an accommodation in order to apply for a position with Bowling Green State University, please call 419-372-8421.
Minimum of a Bachelor’s degree required. Degree must be conferred at time of application.
The following experience is required:
1 year supervisory experience
1 year experience with facility management/operations, event management, and/or customer service
2 years of graduate assistantship or internship experience within a collegiate recreation program is equivalent to 1 year professional experience
The following experience is preferred:
CPR and First Aid
About Bowling Green State University
Bowling Green State University is a tier-one, public university serving 19,000 students on two campuses in northwest Ohio. The University has nationally recognized programs and research in the natural and social sciences, education, arts, business, health and wellness, humanities and applied technologies. BGSU seeks talented individuals to join our community in Bowling Green, Ohio, recognized as one of the “Best College Towns of America.”Bowling Green State University provides experiences that enhance lives. Students are prepared for lifelong career growth, lives of engaged citizenship and leadership in a global society. U.S. News and World Report names BGSU as one of the top public universities nationwide with a strong commitment to first-year programs that lead to success. Within our transformative learning community, we build a welcoming, safe and diverse environment where the creative ideas and achievements of all can benefit others throughout Ohio, the nation and the world.