Fulfills member service by phone in high call volume setting and high office traffic to complete service orders/applications and encodes information into multiple computer programs. Coordinates account billing solutions by engaging with members to explain bills, understand energy usage, offer energy conservation information, find the best solutions, and promotes the sale of various Flint services. Processes payments, using various payment methods and balances cash drawer when needed. Provides excellent member service at every opportunity. Performs other associated duties as needed. Note: Must be in MSR I position for a minimum of 2 yrs. And meet all competencies before advancing to MSR.
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