Required: · Strong knowledge of current Microsoft Operating Systems, Microsoft Office Productivity Suite, and Microsoft Office 365 · Strong knowledge of Windows Server 2012/2016/2019/2022 and the roles associated with each · Knowledge of ESXi and VMware platforms of virtualization · Knowledge of SANS storage provisioning and principles · Knowledge of database principles, query development, and reporting capabilities · Strong knowledge of system testing best practices and methodologies · Strong knowledge of hardware and software installation, troubleshooting skills, and end node issue resolution · Ability to diagnose problems over the phone or through remote computer control · Ability to collaborate with a wide variety of personalities and skill sets · Ability to improve the quality of IT processes, services and products · Ability to operate effectively, efficiently and professionally under pressure · Ability to self-start and take initiative to improve technology systems · Strong organizational abilities and customer service skills · Ability to communicate, orally and written, in a professional manner with exceptional phone etiquette · Positive attitude and willingness to be a team player in support of exceptional internal and external customer service Preferred: · Knowledge of Pure Storage Platform · Knowledge of DarkTrace administration/monitoring · Knowledge of CrowdStrike deployment/administration · Knowledge of Linux operating systems administration · Knowledge of Windows Power Shell scripting · Knowledge of Oracle/SQL administration · Project management skills |