The Operations Control Center Associate ensures that all incoming facilities work requests from students, faculty, staff and other members of the Tufts Community into the Operations Division (Facilities, Events, Emergencies, etc.) are properly interpreted and triaged for both emergency and proper assignment purposes. Ensure the integrity, accuracy and completeness of Facilities repair and maintenance work order data, files, front-end communications and information flows.

• Responsible for receiving, prioritizing and processing work requests in Maximo - Facilities Work Management system.
  • Ability to be trained in and ultimately read and interpret proprietary building automation system dashboards (e.g. Johnson Controls), respond to equipment sensors and alarms that send data and readings to a dashboard when out of tolerance and create necessary work orders in response to a variety of circumstances. Read/interpret diagnostic building automation screens. Have an understanding of basic mechanical, electrical and plumbing equipment and systems and understand basic actions that can be taken to regulate such equipment in accordance with manufacturer guidelines.
• Act as the communications center and dispatch for trades and professional staff
• Clarifies service needs with customers through effective and professional verbal and written interactions.
• Secures necessary approvals for charges associated with billable work (versus baseline maintenance work)
• Handles requests from outside contractors in gaining access to areas throughout campus, giving them contractor keys, keeping records of who has what and making sure they are returned in a timely manner
• Applies business rules and possesses subject matter understanding of Tufts facilities, systems and assignment rules and data standards such that incoming work is classified in accordance with work type, system, asset and other work management classifications.
• Understands equipment safety protocols and ensures such protocols are log in university systems. Understands and coordinates necessary facilities field resources to administer proper safety protocols in accordance with university policy.
  • The ability to apply discretion and problem solving skills to an infinite variety of impromptu requests that range from complex to simple as well as emergency (high pressure) and non-emergency circumstances.
  • Capable of reading plans, interpreting alarms, assign work to different disciplines and interpret complex rules to channel work to the appropriate resources.
  • Ability to identify patterns, groupings and other work proclivities such that continuous process improvement opportunities are identified.
  • Controls inventories assigned to Facilities Management; receives and catalogs incoming materials

About Tufts University

This is Tufts. Tufts is a student-centered research university with a constellation of world-class schools encompassing undergraduate, graduate, professional, and lifelong learning programs. Across the university, students satisfy their intellectual curiosity, jump-start rewarding careers, and unlock bright, promising futures. Through rigorous academics, groundbreaking research, and a commitment to civic engagement and leadership, our community of students, faculty, and staff collaborate across four Massachusetts campuses to build a brighter world (Medford/Somerville, Grafton, Boston-Chinatown, and Boston-Fenway). Our employees light the way. Tufts develops innovative solutions for the most complex global challenges of our time through teaching, research, and an unparalleled investment in civic engagement. In administration and operations, in dining centers and in labs, every employee plays a role in our mission for a better, brighter world. At Tufts, the work you do matters. So do you. Enjoy flexible and remote opportunities, innovative benefits, and an inclusive, welcoming, collaborative culture that supports you. Develop your skills. Take classes. Advance your career. ...Do work that makes you proud in a community you love. All while taking great care of yourself and the people who matter most. We’re all in on creating an anti-racist culture of belonging. Across Tufts, we’ve deepened our commitment to making the university a truly inclusive place. Where every member of our community contributes and feels like they belong. Where diverse perspectives are seen as our strength, and great ideas are always heard. In offices, labs, classrooms, and beyond, we’re doing this work together, knowing it is the foundation of our mission to create a brighter world. An innovative university needs resourceful people who make things happen. Here, collaboration isn’t just a buzzword, colleagues actually care, and community means everything. Sound appealing? Come join us. Choose a campus and find the role that fits you. Tufts University is an Equal Opportunity/Affirmative Action Employer. We are committed to increasing the diversity of our faculty and staff and fostering their success when hired. Members of underrepresented groups are welcome and strongly encouraged to apply. See the University’s Non-Discrimination statement and policy here https://oeo.tufts.edu/policies-procedures/non-discrimination/. If you are an applicant with a disability who is unable to use our online tools to search and apply for jobs, please contact us by calling the Office of Equal Opportunity (OEO) at 617-627-3298 or at oeo@tufts.edu. Applicants can learn more about requesting reasonable accommodations at https://oeo.tufts.edu/

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